Q. How do I get set up as a direct customer?
A. The first step is to complete a Business Application.
Click on this link for a copy of the Business Credit Application.
Please email or fax the application to Customer Service.
Fax: 203-225-0371 or Email: customer_service@pratt-read.com

Q. Once I am set up as a customer, how long will it take to get my order?
A. Most orders ship within 7 days. We also expedite shipments at your request.

Q. What is your minimum order?
A. That will depend on whether you qualify as a direct ship or warehouse customer.
Please call 800-677-0801, Extension 148 or E-mail customer_service@pratt-read.com for more details.

Q. How do I find a branch, catalog or retail location that carries your products in my area?
A. Our distribution channels are growing everyday. Please call 800-677-0801, Extension 148 or E-mail customer_service@pratt-read.com and they will be happy to assist you in finding a distributor or dealer near you.

Q. Why should I buy Pratt-Read® products?
A. Even though our company name may be new to you, chances are you have seen or used our drivers in other brand name tool programs. For more information please click here to read our full description on why you should choose Pratt-Read driver products.

Q. Is there a local sales rep in my area?
A . There are field marketing reps in some areas. In many cases you will work directly with our in-house customer service team. This knowledgeable group can solve just about any situation over the phone. If you would like to arrange a meeting with someone from our sales or engineering department please give us a call at 800-677-0801 or send an email to product_info@pratt-read.com. We will respond the same day if possible.